Initial Meeting

• When you get in touch with us, we find out about your cat - their background, personality and quirky ways and what they like and don't like and the care that your cat needs. we will then arrange a time to meet you and make friends with your feline-friend.
• The meeting gives you the opportunity to discuss the care required for your cat and show your cat sitter where the cat supplies are kept and the cat care routine. You can also show us how to use any house alarms and let us know anything else you need doing, such as watering the plants.

Booking Confirmation

• Once we've met you and been approved by your cat, we will send you a confirmation of your booking. We will also send you an invoice at this time, which will need to be paid before our cat sitting services can be provided.

Before You Go Away

• Please make sure that there will be enough cat food, litter, medication etc., for the duration of your trip.
• If we are required to give your cat medication, please leave out the medication with instructions.
• If your cat wears a collar with an ID tag, make sure it is wearing the collar before leaving.
• Please leave out spare batteries in the case of battery-operated cat flaps.
• In the colder months, be sure to set a comfortable house temperature for your cat.
• Please make sure that you remove any potentially dangerous objects.
• Please place cleaning supplies etc., where they can be easily accessed.
• It is a good idea to let your neighbours know that your cat sitter will be visiting while you're away. If applicable, please give your Landlord our details in case of an emergency.
• Please make sure before you go away that we hold all the correct details, such as your away contact details and your alternate and emergency contact information, vet details, feeding instructions, etc.

While You're Away

• We will Whatsapp, text or email you regular updates to let you know how your cat is getting on. We can also send you photos/videos of your cat/s via Whatsapp.

When You Get Back

• If your return is delayed, please contact us so that we can continue the visits to your cat and home.
• Please let us know when you are home safely.

Key Holding Service